Marsha Chan, Pharm.D., MBA, FACHE, CPHQ, CHC

The United States Commerce Department’s National Institute of Standards and Technology (NIST) has named Marsha Chan, Chief Administrative Officer and Corporate Responsibility Officer at Cynosure Health and Mark Erath, Board Member of Cynosure Health, to the Board of Examiners for the 2019 Malcolm Baldrige National Quality Award. The Baldrige Award is the nation’s highest honor for organizational innovation and performance excellence.

Those selected by the NIST Director meet the highest standards of qualification and peer recognition, demonstrating competencies related to customer focus, communication, ethics, action orientation, team building, and analytical skills. All members of the board must take part in a nationally ranked leadership development course based on the Baldrige Excellence Framework and the scoring/evaluation processes for the Baldrige Award. They must also complete an independent review of a Baldrige Award application or other comparable examiner task.

The examiner board is composed of more than 325 leading experts competitively selected from industry, professional, trade, education, health care, and nonprofit (including government) organizations from across the United States.  Both Marsha and Mark have served on the Board of Examiners for over 11 and 8 years, respectively, and are recognized by the program as Master Examiners. Master Examiners have the added responsibility to apply their significant experience in coaching and developing team leaders and members.

Read the full News Release here.