We offer highly efficient solutions in key healthcare improvement areas:

Build Improvement Capacity

Build your orgnization’s improvement capacity beyond the quality management department. Equip your leaders, especially managers, with the skills and tools they need to deliver frontline excellence.

Hospitals want to exceed expectations in healthcare quality, patient safety, and patient experience while demands keep growing and resources continue to shrink.

Adding to the challenge, new managers and leaders don’t always have the skills and tools to effectively manage and support frontline excellence and lead improvement efforts. They need help:

  • Effectively addressing mission-critical issues
  • Implementing improvements at the right pace
  • Sustaining the improvements

This work requires an all-hands-on-deck approach; it can’t be managed by the quality department alone. You need organization-wide capability and capacity. Leaders and managers throughout your organization must be equipped with the knowledge and skills to make improvements that stick.

We Can Help

Cynosure has real-life, boots-on-the-ground experience building capacity and capability, and managing large-scale change, both locally and nationally. We can assess your organization’s culture, strengths, and gaps to create a coaching and performance-improvement plan that will deliver sustainable results. Cynosure can help set up teams for long-term results that don’t rely on us for continued success.

Cynosure recognizes that one size doesn’t fit all, so we provide scalable services. Whether your member hospital needs advice, training, coaching or temporary support, we’re ready to roll up our sleeves and get to work.

Learn more here.

Read below for a testimonial from one of our clients:

New Mexico Hospital Association recognized our hospitals were dealing with turnover in quality and patient safety leadership positions and some were relatively new to the role without prior experience. To address this, we initiated quality and patient safety certification programs for our hospitals.

As part of NMHA’s 7-month training programs for healthcare quality & patient safety certification, Cynosure Health plays a key role in leading workshops for each respective program. The workshops are always well received by the hospital leaders in our state. The passion and energy Kim brings inspires her audience and her teaching skills ensure learning outcomes are always met. Being a nurse, Kim keeps clinical & patient care aspects central to quality & patient safety curriculum, which makes the content meaningful & relatable for hospital leaders. These professional development programs are incredibly important to hospitals in our state, especially in rural areas, to adequately support the workforce’s ability to maintain momentum with quality initiatives.”  

Dan Lanari, MBA, DPT, CPHQ, CPPS, Director of Quality and Patient Safety for New Mexico Hospital Association

Clinical Improvement

Deliver reliable, sustainable, enterprise-wide quality and safety. Implement effective practices and lessons from leading organizations at a pacesetting speed.

  • Falling short on achieving clinical outcomes?
  • Facing unacceptable patient harms?
  • Challenged to move your HCAHPS?
  • Unsure how to tackle hospital value based purchasing?
  • Experiencing frontline staff burnout?

We Can Help

We will assess your needs, current capabilities and barriers. We will work with you to design and plan an approach to help your organization meet its goals. We will roll up our sleeves and work with you, side-by-side to accomplish measurable change. And, we set you up for long-term results that don’t rely on us for continued success.

Data Analytics

Hospitals are data rich and information poor. They’re constantly challenged to make data-driven decisions not because there are too few measures, but because of data overload and limited organizational capability and resources.

To be successful, healthcare leaders must understand:

  • How measures and data link to strategic priorities.
  • How to harvest critical data among reams of results.
  • How to translate data.
  • How to translate data into measurable action and accountability.

We Can Help

Cynosure’s team is uniquely positioned through our expertise and experience helping organizations with data analytics and building organizational performance-improvement capability.

We can help find the data, segment and analyze it, and create useful and meaningful reports that align results with key priority areas. For example, we can provide:

  • Data analytic training from beginner to advanced concepts
  • Ongoing data analytics, or support developing internal capability and capacity for these analytics
  • Optimizing data flow, integrity, completeness and validation, customized for each organization’s needs


Realize the crosscutting advantages of targeted systems of improvement, leading to across-the-board improvement capabilities. Leverage leaders in your organization, including physicians, board members and management team members to break through barriers, embrace stretch goals and promote a safety-first culture.

We provide coaching designed to increase the leadership and improvement capability within individuals and teams. Coaching is focused on uncovering and building upon inherent strengths and knowledge to equip leaders with the foundational skills required to be an effective change agent in a rapidly evolving and uncertain environment.

We can help you plan and provide interactive, engaging presentations and workshops for:

  • Board retreats
  • Leadership development
  • Mid-level management development
  • Nursing professional development
  • Physician leadership
  • Leadership retreats

Operational Effectiveness

Our team can help you overcome inertia, break through the barriers and improve operational effectiveness.

We have expertise in multiple methodologies:

  • Applying the Baldrige framework
  • Change Management
  • Creating a High Reliability Organization (HRO)
  • Lean
  • Six Sigma

Regulatory & Compliance

Whether you are faced with licensing and accreditation issues requiring immediate correction, or creating a process to ensure ongoing survey-readiness, or just need a bit more assistance, Cynosure can help.

  • Infection Prevention
  • Life Safety
  • Medication Safety
  • Patient Safety/Patient Safety Licensing Survey
  • Regulatory Compliance
  • SPD
  • Corporate Compliance

Accelerate Improvement in Rural Health

Cynosure Health understands the unique needs and challenges of providing healthcare in rural areas and has tailored solutions for rural hospitals, no matter where they are on the continuum of healthcare quality improvement.

Learn more how Cynosure Health offers BIG SOLUTIONS for SMALL SETTINGS to accelerate improvements in rural health.

Learn more about our work with six states, providing technical assistance and developing quality reporting and improvement resources to support Critical Access Hospitals (CAHs) under the Medicare Beneficiary Quality Improvement Project (MBQIP).

We Can Help

Having engaged over 700 Critical Access and rural hospitals across 31 states, Cynosure Health’s team has extensive experience at the state, regional, and local levels improving healthcare in rural communities, whether adapting solutions to match available resources or developing tools and resources to improve outcomes in a rural setting.

We have extensive experience tailoring solutions to rural health providers, with a particular focus on:

  • Improving safety and quality care
  • Building capability and capacity
  • Complying with federal mandates

Our Process Includes:

Our approach starts with an assessment of your needs and current capabilities. Depending on the project we may: review your data, interview key staff and leaders, review written documents such as policies and plans and observe practice. By assessing your current situation and gaps we are well positioned to offer you targeted solutions.

Cynosure differs from other firms in that we do not offer the same “off the shelf” solution to all of our clients. Using our vast experience we can pull from our menu of tools and resources and design a project that will help your organization reach its goals both further and faster.

Having a great plan is essential but we know that real improvement occurs in the execution and implementation phase. At Cynosure we are fully prepared to offer technical assistance. We believe that we can be the most helpful by working side-by-side with you and imparting the knowledge you will need to accomplish large scale change now and in the future.

How will you know that the changes you are making are resulting in the improvement you desire? We will help you to answer this important question and guide you in the development of outcome, process and balance measures. Additionally, we will guide you in measurement methodology and analysis.

At the end of the day you want the work you are doing to matter. As a result of our past engagements we can proudly reflect upon many thousands of lives save, many thousands of harms avoided and many thousands of re admissions prevented. We want you to reach your goals and we will partner with you in the journey.

We have expertise in a wide range of key topics:

Critical Care Improvement

  • Airway Safety
  • CAM
  • Delirium
  • Mobility
  • Rapid Response
  • Sedation
  • Sepsis

Data & Measurement

  • Finding the Data
  • Data Analytics
  • Displaying Data
  • Data Driven Decision Making
  • Hospital Value Based Purchasing

Hospital Acquired Conditions

  • C. diff
  • Falls/Falls with Injury
  • Pressure Ulcer
  • Retained Foreign Body
  • Surgical Site Infections (SSI)
  • VTE


  • Care Transitions
  • Choosing Wisely
  • Lean/Six Sigma


  • Palliative Care
  • Surgical/Procedural

Medication Safety

  • Adverse Drug Events
  • Medication Reconciliation

OB Care

  • EED
  • OB Hemorrhage
  • Preclampsia

Organizational Culture

  • Engagement (staff, leaders, physicians)
  • High Reliability Organizations
  • Just Culture

Patient & Family Centered Care

  • Patient Family Advisors


  • Baldrige Framework
  • Building QI/PI capacity
  • Data Analytics
  • High Reliability
  • Hospital Value Based Purchasing
  • Lean
  • Safety Across the Board
  • Six Sigma
  • Teamwork