On March 5–7 2019, Jackie Conrad was in Garden City, Kansas with 21 new quality leaders.
Two days of thought-provoking content supported new quality leaders in creating a plan for the early phase of their role in their organization.
The Kansas Healthcare Collaborative sponsored workshop focused on developing key leadership and change management skills, the application of just culture concepts in responding to failure, the art of engagement, especially in managing up and engaging front lines, and the model for improvement and use of data. The new quality leaders engaged in interactive, fun activities and facilitated group discussions as a means to learn and experience dynamic facilitation skills that can be used back in their organization. The workshop agenda was loosely planned with open time on day one and two so that the participants could co-create the topics for discussion to meet their needs. As an example, the participants added two agenda items: Managing Up: dealing with the resistant executive, and Peer Sharing of Quality Committee Structures, Reporting, etc.