Marsha Chan


  • Master of Business Administration (MBA) – UCLA Anderson School of Management, Los Angeles, CA
  • ASHP Post Graduate General Pharmacy Residency – UC Irvine Medical Center, Orange, CA
  • Doctor of Pharmacy (PharmD) – UCSF School of Pharmacy, San Francisco, CA


  • Board Certification in Healthcare Management (FACHE)
  • Certified in Healthcare Compliance (CHC), Health Care Compliance Board
  • Certified Professional in Healthcare Quality (CPHQ), Healthcare Quality Certification Board
  • Baldrige Performance Excellence Program: Master Examiner (2019), Alumni Examiner (2015, 2017-2018), Senior Examiner (2010-2011, 2014), Examiner (2007-2009)
  • TeamSTEPPS Master Trainer (2014)

Recent Speaking Engagements:

  • Get Up, Wake Up and Soap Up, Maine Hospital Association, November 2016.
  • “Excel for Quality”, HRET HEN National Collaborative, Chicago, March 2013.
  • “The U in Value Based Purchasing.” Marsha Chan. St. Francis Medical Center Critical Care Symposium. Buena Park, October 2012.
  • “Lives Saved, Costs Safely Reduced: QUEST Year 3 Results.” Marsha Chan, Eugene Nelson, Carolyn Scott, Mary Ann Vincent. Institute for Healthcare Improvement National Forum. Orlando, December 2011.
  • “An Innovative Approach to Improving Care at the Bedside Through a Leadership Driven Focus on Accountability and Sustainability.” Gerald T. Kozai, Louis G. Rubino, Marsha Chan, Beverly Quaye. American College of Healthcare Executives Congress on Healthcare Leadership. 2011 Management Innovations Poster Session. Chicago, March 2011.
  • “High Performing Hospitals: Keys to Quality Improvement Success.” Gerald T. Kozai, Marsha Chan. Premier Governance Education Conference. Fort Lauderdale, Febraruy 2011.

Committees (Past/Present):

  • Member, St. Francis Medical Center, Quality & Patient Safety Committee of the Board of Directors (current)
  • Faculty Advisor, IHI Open School – California State University, Northridge Chapter (2009-2013)
  • Business Leader, IHI Open School – St. Francis Medical Center Chapter (2010-2012)
  • Secretary/Treasurer, Maryvale Board of Directors (2011-current); Chair, Quality Committee (2010-current); Chair, Strategic Planning Committee (2011-current), Board member since 2008
  • Member, The Los Angeles Orphan Asylum Board of Directors (2008-current)

Recent Publications/Reviews:

Past Work:

  • St. Francis Medical Center in Lynwood, California – Senior VP-Chief Quality Officer and the Corporate Responsibility Officer
  • California State University, Northridge, CA, Health Administration. Part time Faculty, HSCI – 616, Quality Assurance, 2009-2015, HSCI-419, Hospital Administration, 2016-2017, 2019.