Jackie Conrad

Education:

  • Bachelor of Science, Nursing (BS) – Saint Xavier University, Chicago, IL
  • Master of Business Administration (MBA) – Olivet Nazarene University, Bourbonnais, IL

Certifications:

  • TeamSTEPPS Master Trainer
  • Registered Corporate CoachTM
  • Leadership Coaching SpecialistTM
  • Certified Intrinsic Coach®

Areas of Focus for Speaking Engagements and Quality Improvement Include:

  • Preventing Harm from Falls and Immobility
  • Integrating Falls, HAPI and Safe Patient Handling into the Unit Culture of Safety
  • Progressive Mobility
  • Pressure Injury Prevention
  • Catheter Associated Urinary Tract Infection Prevention
  • Preventing Avoidable Readmissions
  • Just Culture
  • Building High Reliability in Healthcare
  • Building Resilience as the Antidote to Burnout
  • Engagement
  • Leadership’s Role in Quality
  • Quality Improvement for Nurses
  • Nursing Leadership Topics

Recent Publications/Reviews:

  • Health Research & Educational Trust (2018) Facing the Facts about CAUTI in Hospitals: Focus on the Emergency Department. Chicago, IL: Health Research & Educational Trust. Accessed at http://www.hret-hiin.org
  • Health Research & Educational Trust (June 2018). Falls with Injury Change Package: 2018 Update.
    Chicago, IL: Health Research & Educational Trust. Accessed at http://www.hret-hiin.org
  • Health Research & Educational Trust (August 2018). Undue Radiation Exposure Change Package: 2018 Update.
    Chicago, IL: Health Research & Educational Trust. Accessed at http://www.hret-hiin.org
  • Health Research & Educational Trust (2017). Catheter-Associated Urinary Tract Infection Change Package: 2017.
    Chicago, IL: Health Research & Educational Trust. Accessed at www.hret-hiin.org
  • Health Research & Educational Trust ( 2017) Falls Myth Busting: What to STOP doing to START Improving.
    Chicago, IL: Health Research & Educational Trust. Accessed at http://www.hret-hiin.org
  • Health Research & Educational Trust (2017, April). Hospital Acquired Pressure Ulcers/ Injuries (HAPU/HAPI) Change Package: 2017.
    Chicago, IL: Health Research & Educational Trust. Accessed at http://www.hret-hiin.org
  • “Leadership Lessons from Improv 101” Voice of Nursing Leadership, January 2008

Past Work:

  • Conrad Consulting and Leadership Coaching 2012 – 2014
    Executive / Leadership Coach / Consultant: Leadership and quality improvement coaching for nursing managers, directors, and executives. Clients: University of Chicago Medical Center, Esperanza Health Centers, Chicago, RML Specialty Hospital, Chicago.
  • Adventist Glen Oaks Hospital 2008 – 2012
    Chief Nursing Officer: Provided clinical leadership for nursing, rehab, pharmacy, surgical, cardiology and emergency services, lab and radiology at a medium sized community hospital with a large behavioral health population. Developed a Regional New Graduate RN Residency Program for the Adventist Midwest Health System.
  • Mount Sinai Hospital 2002 – 2007
    Chief Nursing Officer: Provided clinical leadership for nursing, pharmacy, surgical, cardiology and emergency services at a large, Level 1 trauma center in Chicago. Developed New Graduate RN Residency Program for the Sinai Health System.
  • Schwab Rehabilitation Hospital 1984 – 2002
    Nurse Director, Nurse Manager, Staff Development Instructor, Patient Educator: Provided leadership in clinical operations, staff development and quality improvement for the nursing department clinical experience in acute rehabilitation nursing, Certified Rehabilitation RN.