Marsha Chan

April 16, 2018

Master of Business Administration (MBA) – UCLA Anderson School of Management, Los Angeles, CA
ASHP Post Graduate General Pharmacy Residency – UC Irvine Medical Center, Orange, CA
Doctor of Pharmacy (PharmD) – UCSF School of Pharmacy, San Francisco, CA

Board Certification in Healthcare Management (FACHE)
Certified in Healthcare Compliance (CHC), Health Care Compliance Board
Certified Professional in Healthcare Quality (CPHQ), Healthcare Quality Certification Board
Baldrige Performance Excellence Program: Master Examiner (2019), Alumni Examiner (2015, 2017-2018), Senior Examiner (2010-2011, 2014), Examiner (2007-2009)
TeamSTEPPS Master Trainer (2014)

Get Up, Wake Up and Soap Up, Maine Hospital Association, November 2016.
“Excel for Quality”, HRET HEN National Collaborative, Chicago, March 2013.
“The U in Value Based Purchasing.” Marsha Chan. St. Francis Medical Center Critical Care Symposium. Buena Park, October 2012.
“Lives Saved, Costs Safely Reduced: QUEST Year 3 Results.” Marsha Chan, Eugene Nelson, Carolyn Scott, Mary Ann Vincent. Institute for Healthcare Improvement National Forum. Orlando, December 2011.
“An Innovative Approach to Improving Care at the Bedside Through a Leadership Driven Focus on Accountability and Sustainability.” Gerald T. Kozai, Louis G. Rubino, Marsha Chan, Beverly Quaye. American College of Healthcare Executives Congress on Healthcare Leadership. 2011 Management Innovations Poster Session. Chicago, March 2011.
“High Performing Hospitals: Keys to Quality Improvement Success.” Gerald T. Kozai, Marsha Chan. Premier Governance Education Conference. Fort Lauderdale, Febraruy 2011.

Member, St. Francis Medical Center, Quality & Patient Safety Committee of the Board of Directors (current)
Faculty Advisor, IHI Open School – California State University, Northridge Chapter (2009-2013)
Business Leader, IHI Open School – St. Francis Medical Center Chapter (2010-2012)
Secretary/Treasurer, Maryvale Board of Directors (2011-current); Chair, Quality Committee (2010-current); Chair, Strategic Planning Committee (2011-current), Board member since 2008
Member, The Los Angeles Orphan Asylum Board of Directors (2008-current)

Chan, M. and Rubino, L. “Leading Quality Initiatives,” Chapter 8 in New Leadership for Today’s Health Care Professionals; Concepts and Cases, Second Edition, Jones & Bartlett, 2020.
Chan, M., Rubino, L. “Leading Quality Initiatives.” New Leadership for Today’s Health Care Professionals. Edited by: Louis Rubino Ph.D., Salvador Esparza, DHA, Yolanda Reid Chassiakos, MD. Burlington: Jones and Bartlett, 2013.
Chan, M., Rubino, L. “Fostering Interdisciplinary Collaboration in Health Care Organizations.” Collaboration Across the Disciplines in Health Care. Edited by: Brenda Freshman Ph.D., Louis Rubino Ph.D., Yolanda (Linda) Reid Chassiakos, MD. Boston: Jones and Bartlett, 2009.
Comprehensive Emergency Department and Inpatient Changes Improve Emergency Department Patient Satisfaction, Reduce Bottlenecks That Delay Admissions. AHRQ Innovations Exchange, Innovations Profile. https://innovations.ahrq.gov/profiles/comprehensive-emergency-department-and-inpatient-changes-improve-emergency-department, June 2009.
Rubino, L., Chan, M. “Quality and Patient Safety From the Top: A Case Study of St. Francis Medical Centers Governing Board’s Call to Action.” Advances in Health Care Management. Edited by: Eric W. Ford, Grant T. Savage. Bingley, UK: Emerald, 2008.

St. Francis Medical Center in Lynwood, California – Senior VP-Chief Quality Officer and the Corporate Responsibility Officer
California State University, Northridge, CA, Health Administration. Part-time Faculty, HSCI – 616, Quality Assurance (graduate), 2009-2015, HSCI-419, Hospital Administration (undergraduate), 2016-2017, 2019; HSCI 314 Organization and Delivery of Health Services (undergraduate) and HHD 513 Leadership Professional Competencies for Health and Human Development Disciplines (graduate), 2020.

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