Jackie Conrad

Jackie brings nearly three decades of hospital leadership experience in clinical, staff development, and executive roles to develop tool kits, virtual education events, and in-person workshops. Focused on harm reduction, quality improvement, teamwork, and leadership development, Jackie is the clinical lead for Falls and Hospital-Acquired Pressure Injury (HAPI).

CAREER HIGHLIGHTS:

  • Leadership and improvement coach to frontline clinical leaders/executives (current) 
  • BS, Nursing, Saint Xavier University 
  • MBA, Olivet Nazarene University 
  • Leadership Coaching Specialist and Registered Corporate Coach™ 

EDUCATION:

  • Bachelor of Science, Nursing (BS) – Saint Xavier University, Chicago, IL
  • Master of Business Administration (MBA) – Olivet Nazarene University, Bourbonnais, IL

CERTIFICATIONS:

  • Leadership Coaching Specialist 
  • Registered Corporate Coach ™ 
  • Certified Intrinsic Coach ®  
  • Master Team STEPPS Trainer Designation 
  • Registered Professional Nurse, State of Illinois 
  • Certified Rehabilitation Registered Nurse (1988-2006) 
  • Certified Nursing Assistant Instructor 
  • Completed 1 year of Improv Acting Training at Second City Chicago 

NOTABLE PUBLICATIONS

  • Health Research & Educational Trust (2018) Facing the Facts about CAUTI in Hospitals: Focus on the Emergency Department. Chicago, IL: Health Research & Educational Trust. Accessed at http://www.hret-hiin.org
  • Health Research & Educational Trust (June 2018). Falls with Injury Change Package: 2018 Update.
    Chicago, IL: Health Research & Educational Trust. Accessed at http://www.hret-hiin.org
  • Health Research & Educational Trust (August 2018). Undue Radiation Exposure Change Package: 2018 Update.
    Chicago, IL: Health Research & Educational Trust. Accessed at http://www.hret-hiin.org
  • Health Research & Educational Trust (2017). Catheter-Associated Urinary Tract Infection Change Package: 2017.
    Chicago, IL: Health Research & Educational Trust. Accessed at www.hret-hiin.org
  • Health Research & Educational Trust ( 2017) Falls Myth Busting: What to STOP doing to START Improving.
    Chicago, IL: Health Research & Educational Trust. Accessed at http://www.hret-hiin.org
  • Health Research & Educational Trust (2017, April). Hospital Acquired Pressure Ulcers/ Injuries (HAPU/HAPI) Change Package: 2017.
    Chicago, IL: Health Research & Educational Trust. Accessed at http://www.hret-hiin.org
  • “Leadership Lessons from Improv 101” Voice of Nursing Leadership, January 2008

PAST WORK:

  • Chief Nursing Officer and Vice President of Patient Care Services – Adventist GlenOaks Hospital 
  • Chief Nursing Officer and Vice President of Patient Care Services  – Mount Sinai Hospital and  
  • Leadership and Quality Improvement Coach – Conrad Consulting and Leadership Coaching